Subscription Settings
Configure how your store handles subscribers and subscription events
Subscriptions Settings
From the Settings > Subscriptions area, configure settings that will control your store's handling of subscription events.
Subscriptions are visible to customers in their storefront Customer Accounts. Review the Customer Accounts subscription settings to ensure your subscriber experience and self-service options are presented as intended.
Cancel Reasons
Subscription cancellation reasons are standardized platform-wide. See Cancellation Paths for the full list.
When a customer or agent chooses Other, the cancellation flow presents a free-text field so the reason can be captured in the customer's own words. That text is stored with the cancellation and included in exports.
Failed Payments Handling
Configure settings related to the handling of failed subscription renewal payments. See Subscription Cancellation Paths and Subscription Renewal Decline Salvage for more detail on each feature set.
Notifications
Configure Upcoming Renewal Notifications to notify your customers via email of upcoming recurring billing events, either for all billing events, or only prior to the first recurring charge in a subscription.
From this card you can also choose whether to trigger the sending of the Order Confirmation notification on recurring orders.
The available Subscription Notifications are as follows. It's recommended that all of these should be set to Active in your store's Notifications Settings.
- Subscription Renewal Notification
- Subscription Canceled Notification
- Subscription Update Payment Notification - when enabled, a customer will be notified when their subscription fails to renew, with a one-click link to allow them to enter a new payment method.